Manage call flows and understand call activity in Microsoft Teams Phone.
VoiceQ365 builds on your existing Microsoft Teams Phone setup. Its three modules provide dedicated tools for managing call flows, monitoring current call activity and analysing call history.
Use the modules individually or togetherFor organisations and Microsoft partners
Microsoft Teams Phonespecialised solutions for administration, insight and call handling
600+customers
80,000+users worldwide
From configuration to insight
Call-flow configuration, current activity and call history are closely related.
Changes to auto attendants and call queues affect how calls move through the organisation. Operations teams need to understand the configuration, monitor the current workload and review how calls were handled.
01
Complex call flows are difficult to understand
When menus, queues, transfers and opening hours are managed in separate views, it becomes difficult to understand how the full call flow fits together.
Trace the full call path visually.
02
Current call activity requires a shared view
Wait times, queue load and agent availability need to be visible while calls are being handled.
Work from a shared real-time operational view.
03
Call history should explain what happened
Historical analysis requires access to call patterns, wait times and the path calls took through the organisation.
Understand trends over time.
Three specialised modules
Choose the module that matches the task.
Call Flow Designer, Real-Time Dashboard and Call Analytics can be used individually or combined based on your operational needs.
Visual administration
View and manage auto attendants and call queues in one visual workflow.
The partner selects the customer they want to support, then opens the VoiceQ365 modules available for that customer.
FAQ
Frequently asked questions about VoiceQ365
What does VoiceQ365 include?
VoiceQ365 consists of Call Flow Designer for visual call flow management, Real-Time Dashboard for real-time operational insight and Call Analytics for historical analysis.
Does VoiceQ365 replace Microsoft Teams Phone?
No. VoiceQ365 does not replace Microsoft Teams Phone. Real-Time Dashboard shows the current activity, Call Flow Designer is used to manage call flows, and Call Analytics is used to investigate historical call data.
Do all three modules have to be used together?
No. Call Flow Designer, Real-Time Dashboard and Call Analytics can be used individually or combined based on your operational needs.
Who typically uses VoiceQ365?
The modules are typically used by Teams Phone administrators, IT operations teams, service desk staff, queue managers and Microsoft partners who manage call flows, monitor current activity or analyse call history.
How do users get access?
VoiceQ365 is accessed through Coherence. Access can be limited according to the user's role, responsibilities and the Microsoft 365 tenant or customer they work with.
Where is data processed and stored?
Coherence runs in Microsoft Azure. The geographic location depends on the specific delivery. If your organisation has specific data residency requirements, we clarify them as part of the delivery.
Next step
See VoiceQ365 in practice
See how the modules simplify call flow management, provide visibility into current activity and make call history easier to understand.
