VoiceQueue365 for Microsoft Teams Enterprise Voice
All you need benefiting from Microsoft Teams Enterprise Voice
Are you planning on moving to Microsoft Teams Enterprise Voice or are you already there?
VoiceQueue365 is a product that helps customers overcome the challenge of configuration, maintenance and keeping a good overview of Call Queues, Auto Attendants and Microsoft Teams Agents configured.
VoiceQueue365 comes with an out-of-the-box Wallboard and full Microsoft Teams Enterprise Voice tenant reporting based on Power BI and REST, which makes it highly flexible and customisable.
VoiceQueue365 is made by human for humans.
Easy and intuitive. With VoiceQueue365 you can finally say goodbye to PowerShell scripting and still gain the full benefit of Microsoft Teams Enterprise Voice via Direct Routing or Operator Connect. Instead, you can easily enjoy the out-of-the-box Wallboard and full Microsoft Teams Enterprise Voice tenant reporting based on Power BI and REST, which makes it highly flexible and customisable.
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Write to us at sales @ performance-metrics.com
Or give us a call at +45 78 72 60 50
We have developed VoiceQueue365
with your business and your customers in mind
Manage your Auto Attendants and Call Queues with ease through these important features:
Self-service portal where you easily manage your:
DDI no. Assignment
Dashboard With real time status on:
Combined presence overview on agents
Agent presence on queues
Number of active calls waiting in queue
Count of calls per queue
Average waiting time
Capacity on queues
Power BI-based CDR reports
Create and distribute your CDR reports
Manage access to your reports via your own Power BI tenant
API-based CDR reports
Easily integrate your CDR data into your existing reporting tools through our REST-based services