VoiceQueue365 for Microsoft Teams Enterprise Voice

All you need benefiting from Microsoft Teams Enterprise Voice 

Are you planning on moving to Microsoft Teams Enterprise Voice or are you already there? 



VoiceQueue365 is a product that helps customers overcome the challenge of configuration, maintenance and keeping a good overview of Call Queues, Auto Attendants and Microsoft Teams Agents configured. 



VoiceQueue365 comes with an out-of-the-box Wallboard and full Microsoft Teams Enterprise Voice tenant reporting based on Power BI and REST, which makes it highly flexible and customisable.



VoiceQueue365 is made by human for humans.

Easy and intuitive. With VoiceQueue365 you can finally say goodbye to PowerShell scripting and still gain the full benefit of Microsoft Teams Enterprise Voice via Direct Routing or Operator Connect. Instead, you can easily enjoy the out-of-the-box Wallboard and full Microsoft Teams Enterprise Voice tenant reporting based on Power BI and REST, which makes it highly flexible and customisable.



Want to know more about our news release?

Write to us at  sales @ performance-metrics.com

Or give us a call at +45 78 72 60 50

We have developed VoiceQueue365
with your business and your customers in mind

Manage your Auto Attendants and Call Queues with ease through these important features: 



Self-service portal where you easily manage your: 

  • Auto Attendants 

  • Call Queues 

  • Agents 

  • DDI no. Assignment 



Dashboard With real time status on: 


  • Combined presence overview on agents 

  • Agent presence on queues 

  • Number of active calls waiting in queue 

  • Count of calls per queue 

  •  Average waiting time 

  • Capacity on queues 



Reporting services:


  • Power BI-based CDR reports 

  • Create and distribute your CDR reports  

  • Manage access to your reports via your own Power BI tenant 

  • API-based CDR reports 

  • Easily integrate your CDR data into your existing reporting tools through our REST-based services